Performance measurement: quality, access and cost

In collaboration with its clients, JEN identifies and establishes performance measures for managed care programs that target elders and people with disabilities. This approach includes the development of a performance monitoring database that incorporates quality, access and cost measures in order to monitor the performance of the new program against agreed-upon benchmarks. This database can include performance measures for both the target population and a comparison non-enrollee population (based on a number of relevant factors, including age, gender, race, program administrative status, county of residence, long-term care status, acute-care status, and chronic disease and frailty-related diagnoses, etc.).